منابع مشابه
Does ISO 9000 certification pay?
“ Does it pay for firms to seek ISO 9000 certification ? ” While this question is as old as ISO 9000 itself, it remains essential, and largely unanswered ! What is new – to the best of our knowledge – is the combination of data and methods followed by the authors of this article, a foursome of business school academics from the United States and Spain, in providing an answer. S P E C I A L R E ...
متن کاملISO 9000: Outside the Iron Cage
Adopted by an increasing number of organizations around the world, the ISO 9000 standards have become a growing concern for more and more managers who are often compelled to adopt this system without really knowing its requirements and implications for employees. Though the effects of this standard on quality management and on performance improvement have been widely debated, there is little kn...
متن کاملISO 9000 for Software Quality Systems
This paper outlines some key elements of quality system standards ISO 9000 and their application to Information Technology and software development. Emphasis is put on the need for closed feedback loops in the organization which will provide a stable framework for effective quality management. Application of the generic ISO 9000 standards to software development has to take into account the spe...
متن کاملISO 9000 and TQM for Business Excellence
There has been a major emphasis for manufacturing firms in Australia and New Zealand to seek certification to the International Quality Standards ISO 9000. These have been rapidly accepted as a standard for documenting processes and procedures. ISO 9000 is a process that typically shifts an organisation’s culture to allow successful Total Quality Management (TQM) implementation. Researchers fou...
متن کاملInternalization of ISO 9000: An exploratory study
Purpose – The purpose of this paper is to develop the operational definition of the concept of internalization of ISO 9001, a theoretical construct which until recently had not received the attention it deserves in research on quality management. Design/methodology/approach – Extensive exploratory fieldwork based on both in-depth interviews of general managers, middle managers and employees – 6...
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ژورنال
عنوان ژورنال: Jelenkori Társadalmi és Gazdasági Folyamatok
سال: 2009
ISSN: 2676-9867,1788-7593
DOI: 10.14232/jtgf.2009.1.107-113